![]() ![]() This next section provides the steps to be followed to repair a corrupted Quarantine Store database and recover emails that had been quarantined. Software or operating system upgrade resulting in file corruption.Abrupt system shut down while the database is in use.Hard drive issues leading to file system corruption.The possible causes of a database corruption are varied but the common ones include: However, if the Quarantine Database becomes corrupted it is possible that false-positive spam emails would be lost therefore it is recommended to attempt repairing as the first troubleshooting step. When the customer creates a new Greylisting Database, MailEssentials would only need to learn the triplets from scratch. In the case of Greylisting, no critical information is lost if the database becomes corrupt. It can occur that an ESE database becomes corrupted. ![]() This article describes the process to follow when the Quarantine Store or Greylisting database is corrupt. MailEssentials uses Microsoft ESE (Extensible Storage Engine) databases (aka JetBlue) for the Anti-Spam Quarantine Store as well as for the Greylisting database. ![]()
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